5 Reasons Small Businesses Can't Ignore SMS Marketing Anymore


5 Reasons Small Businesses Can't Ignore SMS Marketing Anymore

SMS is used by most of the world's population, making it a vital tool for businesses, from restaurants to clinics to real estate agents. SMS offers an excellent way for small businesses to communicate effectively.

Take American Eagle Outfitters, for instance. Their SMS giveaway campaign garnered a whopping 60% engagement rate, showcasing SMS's ability to capture attention and drive action swiftly.

It shows SMS's power to engage customers quickly. If you're not using SMS marketing, it's time to reconsider.

Short and Actionable Messages

SMS messages excel in their ability to be short, concise, and highly actionable. Consider a typical text-based marketing message like this:

"Flash Sale Alert! Get 30% off all items today only at [storelink.com]. Hurry, this offer ends at midnight! Don't miss out! Text STOP to opt-out."

In just a few words, the message communicates a sense of urgency by highlighting the limited-time offer, provides a clear call to action with the sms landing page, and includes an opt-out option for recipients who no longer wish to receive messages.

SMS messages are simple, making it incredibly easy for recipients to comprehend and act on them promptly. Moreover, the time-sensitive nature of such messages enhances their effectiveness, driving immediate action from recipients and maximizing conversions for businesses.

Higher Open Rates

SMS marketing boasts an impressive 98% open rate, far exceeding email (26.8%) and push notifications (7.8%). People respond quickly to SMS, with 90% within 30 minutes of receiving a message. 

The average American checks their phone every 12 minutes, contributing to the high open rate for text messages. Unlike emails, SMS messages rarely end up in spam folders, ensuring recipients see them.

Furthermore, SMS messages are opened quickly and acted upon promptly. About 97% of SMS messages are read within 15 minutes of being delivered, and consumers click through them more often than they do with emails. 


SMS marketing adds a personal touch that sets it apart from other channels. Messages go straight to customers' inboxes, allowing for a friendly, casual tone like talking to a friend. It builds a connection and makes customers feel valued.

Customizing messages with details like names or past purchases makes them even more personal. It shows you understand their needs, making messages more effective and strengthening trust and loyalty. This personal touch sets SMS marketing apart, helping businesses connect with customers on a deeper level for long-term success.

For instance, a clothing store could send a personalized text message to customers, recommending new arrivals based on their previous purchases. This tailored approach enhances the shopping experience, showing customers that their preferences are understood and valued.

Or, a restaurant could send a special offer via text message to a customer who has previously dined with them, using their name and referencing their favorite dish. 


SMS marketing is a budget-friendly option compared to other marketing channels. SMS doesn't require hefty production expenses, unlike costly methods like TV commercials or online ads.

Sending an SMS is affordable, typically from $0.015 to $0.050 per message. Though slightly more expensive than email, SMS's higher open and click-through rates often make up for it. SMS is significantly cheaper than CPC marketing, costing an average of over $6 per click. In some cases, CPC rates can even surpass $1,000 per click for highly competitive keywords.

This affordability makes SMS marketing a great choice for businesses on a tight budget. Despite its low cost, SMS offers high engagement rates and tangible results, making it an effective and economical option for reaching and engaging your audience.

Real-Time Metrics

SMS marketing offers a plethora of real-time metrics, ranging from delivery and open rates to click-through and response rates. This immediate feedback allows businesses to gauge the effectiveness of their campaigns in real time and make necessary adjustments on-the-fly to optimize impact.

Furthermore, advanced conversion tracking capabilities enable businesses to attribute customer actions to specific SMS campaigns directly. That means you can accurately measure your SMS initiatives' return on investment (ROI), clearly showing their effectiveness.

With these insights, businesses can evaluate the success of individual campaigns and refine their overall SMS marketing strategy for maximum efficiency. Whether it's tweaking messaging content, adjusting timing and frequency, or targeting specific audience segments, the ability to track real-time metrics empowers businesses to make informed decisions and drive tangible results.

Final Thoughts

The evidence is clear: SMS marketing is an indispensable tool for small businesses looking to thrive in today's competitive landscape. With its ability to deliver short and actionable messages, achieve higher open rates, provide personalized experiences, offer cost-effective solutions, and furnish real-time metrics, SMS marketing offers unparalleled opportunities for engagement and growth.

Don't ignore this invaluable opportunity to connect with your audience meaningfully, drive engagement, and achieve tangible results. Start integrating SMS marketing into your strategy today, and watch as your business flourishes like never before. 

Featured image from Freepik.

Updated 10:26 AM UTC+8, 19 Mar 2024
Ken Karlo Staff
Ken Karlo Staff
A KenKarlo's staff that's responsible for publishing articles related to technology, press release, news, guest posts, and other category.

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